Job description
Investigate and identify root cause of customer issues and drive resolutions across various teams Provide expert level technical support Manage customer issues related to the configuration, and operation of the product suite and cloud deployments on a timely basis Document defect and enhancement requests on behalf of customers Give customers prompt and reliable updates related to the server. Work with internal teams in a consultative and supportive role Requirements: Bachelor?s degree in engineering or a related field Should have good written and verbal communication skills. (Mandatory) Should you have good experiences in cloud services management (AWS, Google Cloud and? On-Prem). Should have good knowledge in Jenkins,CICD, VMware, networking processes. Proven technical support experience of at least 1 years supporting applications and a minimum of 2 year experience in L1 support Ready to work on 24/7 shifts ,weekends and other holidays as required by the business. Excellent written and verbal communication skills Ability to thrive in a high-pressure environment Passionate about learning and mastering new technologies and skills Applicants with programming background are preferred Weekly one day off for the resources.?